Order confirmation and update emails are crucial touchpoints in building customer trust and professionalism. They not only reassure clients that their order is being handled carefully but also help prevent confusion and unnecessary follow-ups.
Here are 10 professional and ready-to-use order confirmation and update email templates perfect for manufacturers, wholesalers, and service-based businesses.
1. Order Confirmation Email (After Receiving Order)
Subject: Order Confirmation – [Order #12345]
Dear [Name],
Thank you for your order with [Company Name]. We’ve received your order #[Order Number] for [Product/Service].
Our team has started processing it and will share updates as soon as it moves to production.
You can always reach us at [email/WhatsApp] for any questions.
Warm regards,
[Your Name]
2. Order Acknowledgment Before Production
Subject: Your order is confirmed and queued for production
Hi [Name],
We’ve reviewed your order details and everything looks good. Production for [Product/Style] will begin on [Date].
We’ll update you once it moves to the stitching or packaging stage.
Thanks for your trust in [Company Name]!
Best,
[Your Name]
3. Order in Production Update
Subject: Order #[Order Number] is now in production
Hi [Name],
We’re excited to let you know that your order is now in production. Our quality team is monitoring each step to ensure accuracy.
We’ll share pictures and the next update once production is complete.
Kind regards,
[Your Name]
4. Order Ready for Quality Check
Subject: Order #[Order Number] – Quality inspection in progress
Hi [Name],
Your order has reached the quality control stage. Our team is inspecting each piece for consistency and finishing.
You’ll receive final approval images once this step is complete.
Thank you for your patience,
[Your Name]
5. Order Ready for Dispatch
Subject: Order #[Order Number] is ready for dispatch
Dear [Name],
We’re pleased to inform you that your order is ready for dispatch.
Our logistics partner will collect it today, and we’ll share the tracking details shortly.
Thank you for your continued trust in [Company Name].
Best regards,
[Your Name]
6. Shipping Confirmation Email
Subject: Your order #[Order Number] has been shipped!
Hi [Name],
Your order has been shipped via [Courier Name].
Tracking Number: [Tracking No.]
Estimated Delivery: [Date]
You can track your shipment here: [Tracking Link]
Warm regards,
[Your Name]
7. Order Delay Update
Subject: Update on your order #[Order Number]
Dear [Name],
We wanted to let you know that there’s a slight delay in completing your order due to [reason – e.g., fabric delay, weather, etc.].
The new expected completion date is [Date]. We truly appreciate your understanding and patience.
Sincerely,
[Your Name]
8. Partial Shipment Notification
Subject: Partial shipment – Order #[Order Number]
Hi [Name],
We’ve shipped part of your order due to [reason – e.g., inventory split, production schedule].
Here are the details for this shipment:
• Shipped Quantity: [X units]
• Pending Quantity: [Y units]
We’ll update you as soon as the remaining items are dispatched.
Best,
[Your Name]
9. Order Completion & Thank You
Subject: Order #[Order Number] completed successfully
Hi [Name],
We’re delighted to let you know that your order has been completed and shipped successfully.
Thank you for choosing [Company Name]. We appreciate your business and look forward to serving you again soon.
Warm regards,
[Your Name]
10. Order Follow-Up After Delivery
Subject: How was your recent order with [Company Name]?
Hi [Name],
We hope your order #[Order Number] arrived safely and met your expectations.
We’d love to hear your feedback — it helps us improve and serve you better next time.
Thank you once again for trusting us!
Best regards,
[Your Name]
Final Tip
Customers value clarity and consistency — especially when it comes to production and delivery. Keep your order updates short, clear, and time-specific, and you’ll reduce back-and-forth emails while improving satisfaction.
