Responding quickly and professionally to product inquiries sets the tone for trust and conversion. A well-crafted reply shows attentiveness, clarifies details, and encourages the customer to take the next step.
Here are 10 product inquiry response email templates you can use to turn interest into confirmed orders.
1. Acknowledging a New Inquiry
Subject: Thank you for your inquiry about [Product Name]
Hi [Name],
Thank you for reaching out regarding our [product/service]. We’re excited to hear about your interest.
Could you please share more details like required quantity, customization preferences, and destination? This will help us prepare an accurate quote for you.
Looking forward to your response.
Best regards,
[Your Name]
2. Sharing Product Details and Specifications
Subject: Product details for [Product Name]
Hi [Name],
Thank you for your inquiry! Please find below the specifications for [product name]:
• Material: [Details]
• Sizes: [Range]
• Colors: [Options]
• MOQ: [Units]
If you’d like, we can also send images or samples for your evaluation.
Warm regards,
[Your Name]
3. Quoting Prices After Inquiry
Subject: Price quote for your [Product Name] inquiry
Hi [Name],
As requested, please find the pricing details for [product name]:
- Unit price: [Amount]
- MOQ: [Units]
- Lead time: [Days/weeks]
We’d be happy to discuss discounts for larger quantities or long-term partnerships.
Best,
[Your Name]
4. Requesting Clarification for Custom Orders
Subject: Need a few details for your custom order
Hi [Name],
We’re thrilled about your custom inquiry for [product]. To prepare an accurate quote, could you please share:
- Required quantity
- Logo/design placement
- Fabric or material preference
Once we have these details, we’ll send you the complete quotation and sample timeline.
Best,
[Your Name]
5. Responding to Bulk Order Inquiry
Subject: Bulk order details for [Product Name]
Dear [Name],
Thank you for your interest in a bulk order. For orders of [X units] or more, we can offer special pricing and flexible production schedules.
Please confirm your target quantity so we can send a detailed offer sheet.
Warm regards,
[Your Name]
6. Replying with Product Catalog
Subject: Our latest product catalog for your review
Hi [Name],
Thank you for reaching out! I’ve attached our latest catalog featuring [product range or category].
Please let me know which styles or products interest you, and I’ll share detailed quotations or samples accordingly.
Best,
[Your Name]
7. Responding to Urgent Inquiries
Subject: Quick response for your [Product Name] inquiry
Hi [Name],
We received your message and understand the urgency of your request. Our team is preparing a detailed quote and will share it within [time frame].
Thank you for your patience — we’ll ensure a quick turnaround.
Kind regards,
[Your Name]
8. Offering Sample Before Order
Subject: Sample offer for your [Product Name] inquiry
Hi [Name],
We’d be happy to send a sample of [product name] for your evaluation. The sample charge is [amount], which will be adjusted in your final order.
Please confirm your shipping address and contact number so we can proceed.
Warm regards,
[Your Name]
9. Follow-Up After Sending Product Details
Subject: Did you get a chance to review our offer?
Hi [Name],
I just wanted to follow up on the details I shared regarding [product]. Were you able to review them?
If you have any feedback or would like revisions to match your needs, I’d be happy to help.
Best regards,
[Your Name]
10. Thanking the Client After a Successful Inquiry
Subject: Thank you for considering [Your Company Name]
Hi [Name],
We appreciate your time and interest in our [product/service]. We’re confident our quality and pricing will meet your expectations.
Please let me know once you’re ready to move forward — we’d love to begin this partnership.
Kind regards,
[Your Name]
